Having a technical problem? Our after-sales service department can diagnose your problem.
There are several possible outcomes:
Wellbox® is covered under a two-year warranty on parts and labor. Please provide a copy of your receipt.
LPG will cover all costs of repairs, including the cost of shipping (to and from) and parts.
Once we receive your receipt, we will create a customer account and then proceed with returning your machine or shipping spare parts.
You simply repackage the machine and drop it off at a La Poste location to be returned to us.
Our after-sales service technicians perform the repair at our LPG Systems site in Valence.
Repair times after receiving the machine: 3 to 5 days
Once the repair is finished, we will send back the machine by Colissimo, with a letter explaining the repairs we made.
Average delivery time: 48 to 72 hours.
A FedEx shipping label in PDF format will be provided with the following shipping address:
Group Eighty One, Inc.
325 NE 59th Terrace
Miami, FL 33137
Simply repackage the machine and drop off at your nearest FedEx location. To find a location in your area, please visit www.FedEx.com. Once the machine has been delivered it will take approximately 3 to 5 business days to repair. Upon completion of repair, the unit will be sent out via FedEx and will take 3 to 5 business days to deliver.
Warranty service is performed in our headquarters in Miami, FL. Repair times vary according to the technical issue and parts needed.
Once the machine has been repaired, your shipment will be sent via FedEx and a required signature is due upon delivery.
The warranty does not cover normal wear and tear, such as to:
If the Wellbox® is not covered under warranty,
You are responsible for all charges.
See all of this thematic…
I find it easy to use...