Customer Care

Customer Service

To reach our Customer Service department: 1-888-WELLBOX

Having a technical problem? Our after-sales service department can diagnose your problem.

There are several possible outcomes:

• The problem may be resolved without having to return the machine or shipping spare parts.
• The problem requires the machine to be returned or spare parts to be shipped:

Wellbox^® is covered under a two-year warranty on parts and labor. Please provide a copy of your receipt.

LPG will cover all costs of repairs, including the cost of shipping (to and from) and parts.

Once we receive your receipt, we will create a customer account and then proceed with returning your machine or shipping spare parts.

• For a machine return, we will mail you a free Colissimo shipping label with the return address for the machine(LPG Systems, 30 rue Dr Abel -Technoparc de la Plaine - 26000 VALENCE (FRANCE)).
  
  

You simply repackage the machine and drop it off at a La Poste location to be returned to us.

Our after-sales service technicians perform the repair at our LPG Systems site in Valence.

Repair times after receiving the machine: 3 to 5 days

Once the repair is finished, we will send back the machine by Colissimo, with a letter explaining the repairs we made.

Average delivery time: 48 to 72 hours.

• A FedEx shipping label in PDF format will be provided with the following shipping address:

  Group Eighty One, Inc.

  325 NE 59^th Terrace

  Miami, FL 33137 

• Simply repackage the machine and drop off at your nearest FedEx location.  To find a location in your area, please visit www.FedEx.com. Once the machine has been delivered it will take approximately 3 to 5 business days to repair.  Upon completion of repair, the unit will be sent out via FedEx and will take 3 to 5 business days to deliver. 

• Warranty service is performed in our headquarters in Miami, FL.  Repair times vary according to the technical issue and parts needed.
  

• Once the machine has been repaired, your shipment will be sent via FedEx and a required signature is due upon delivery.

WARRANTY RESTRICTIONS

The warranty does not cover normal wear and tear, such as to:

• flaps
• filters
• wipes

If the Wellbox^® is not covered under warranty,

You are responsible for all charges.

• To return a machine, you must send it to us using your own resources.

• We perform the necessary repairs and send you an invoice. The invoice includes labor, parts, and shipping costs.
• Once your invoice is paid, we send you the machine using the same shipping method as for a machine that is covered under warranty.

• For spare parts, we send you an invoice.

• Once your invoice is paid, we send you the parts using the same shipping method as for parts covered under warranty.

• We do not perform a standard exchange because we make repairs.
• We do not sell parts or consumables to the dealer.